Shipping policy

🚚 SHIPPING POLICY

Thank you for shopping with us. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Locations

We currently ship Australia-wide.

If international shipping becomes available in the future, this policy will be updated accordingly.

Shipping Timeframes (Australia)

Estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days

  • Express Shipping (if available): 1-3 business days

Delivery times are estimates only and may vary due to:

  • Australia Post or courier delays

  • Weather events

  • Peak periods (e.g. public holidays, sales)

Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout.

Please allow up to 24 hours after dispatch for tracking updates to appear.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address:

  • The customer will be responsible for reshipping costs

Lost or Delayed Parcels

Once an order has been dispatched, delivery is handled by the courier.

If your parcel is delayed or appears lost:

  • Please contact the courier using your tracking number first

  • If further assistance is required, contact us at [your support email]

We will assist where possible but cannot guarantee replacement for parcels lost in transit unless confirmed by the courier.

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and product

We will assess the issue and determine an appropriate resolution.